Frequently Asked Questions


Does sell my personal information?

The answer is no. We don’t sell the personal information of any client or visitor to any third party or company.


Do you ship worldwide? ship worldwide much faster than other companies. Remember that special freight rates apply for overseas clients. Contact us to know your freight quote for your order.


Do you backorder items that are not available at the time of shipping?

Yes! Our customers reserve the right to cancel backorders within 3 days.


Will I be charged for items not shipped? only makes a charge after the shipment of the order. Before that, we’ll never charge for unshipped items.


Can I request a paper catalog?

Yes! If a customer requests the product catalog, will send it. Send your catalog request to and we’ll proceed to your request in a short time. Be sure to mention your Product Catalog request in the email.


How can I make payment? offers multiple Payment Processors like Personal Check, PayPal, Visa, Master Card, Discover and American Express. These are some of the most secure Online Payment Processors out there.


When I place an order on, how will I know if the item is out of stock?

Well! That’s not your problem. will make a call or email to the customer if the ordered item is not currently in stock. also sends an email after the order placement for order confirmation.


When does my credit card get charged?

We only charge after the order has been shipped to you.


When will my order ship?

We try to deliver items as soon as fast. Usually, the item will be shipped the next business day within 14 days after the order placement.


Do you have a no hassle return policy?

Yes! We offer our valuable customers a hassle free return policy. Customers can return their items within 15 days from the date of purchase. However, the item must be unopened, undamaged, and in original condition along with the original packing. We will return the product price excluding the shipping cost. Read our Returns and Exchange Policies in detail if you want to know more about it.

How can I track my parcel online?

Below provided are most frequently used shipping company's tracking sites,

  • DHL:
  • Fedex:
  • USPS:
  • Parcelforce:
  • EMS:
  • Royal Mail: 
  • TNT: